Instructions on reservations/Other guides

Web reservations and vacancy information

Miyako Hotels & Resorts provide rooms at Miyako Plus card member prices and Internet discount prices. Becoming a Miyako Plus member will give people access to many special plans including easy room reservations.
We do hope you consider becoming a member. For details, please click here.

※	For Sheraton Miyako Hotel Tokyo, each plan's displayed charge includes room tax,but the displayed normal charge does not include room tax.

Room search and cancellation

By using the confirmation number and the last four digits of the phone number used for the reservation, people can check or cancel reservations.
In case you have forgotten, please call the reservation center displayed below.

Find＆Revise Reservation

Changing reservations

When changing an online reservation, care must be taken regarding the following points.

1.	The Web reservation system does not have a reservation change function, so when customers wish to shorten their stay or cancel part of their reservation, they must make a new reservation under the new conditions and cancel all prior reservations (care must be taken not to make double reservations or mistakenly cancel a reservation).
2.	We also accept reservation changes at the reservation center. However, reservations or changes thereof made by phone may not be properly displayed online, so confirmations and changes thereafter must be done through the reservation center.

Give us a call here first.
Questions via email outside operating hours will be replied to after the next operating day.
If you need to contact us right away, please call us directly at the respective hotels.